FAQ

Frequently Asked Questions (FAQ)
Company: ALI RAZ LTD
Email: support@alirazltd.shop
Phone: +44 2088002626

1. How can I place an order?
You can place an order directly through our website by selecting the product, adding it to your cart, and completing the checkout process with your preferred payment method.

2. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods as listed during checkout.

3. How long does shipping take?

  • United Kingdom: 3–7 business days

  • International: 7–21 business days (depending on destination)
    Delivery times are estimates and may vary due to customs, holidays, or carrier delays.

4. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

5. What is your return and refund policy?
You can return items within 30 days of delivery if they are unused, in original packaging, and in the same condition as received. Refunds will be processed to your original payment method after inspection. Shipping costs are non-refundable.

6. Do you offer exchanges?
Yes, we replace items only if they are defective or damaged. Contact us at support@alirazltd.shop to arrange an exchange.

7. Can I cancel my order?
Orders can be canceled before they are shipped. Please contact us immediately at support@alirazltd.shop or call +44 2088002626 to request cancellation.

8. Are my personal details safe?
Yes. We take your privacy seriously and use secure systems to protect your personal and payment information.

9. How do I contact customer support?
You can reach us via:

10. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.